How Our Agents Help
At Royal LePage, we believe that promoting a service-oriented culture is paramount. We recognize those who exemplify our commitment to quality service, routinely going above and beyond the call of duty to deliver outstanding service to their customers. On this page, Royal LePage real estate agents and their clients share stories that showcase how helping you is at the heart of what we do.
Consumers tell us how our agents have helped them - The "Tell Us Your Story" Contest
We asked Royal LePage clients to submit stories about a great experience they've had while buying or selling a home with a Royal LePage agent, for a chance to win a $5,000 room makeover. We received an overwhelming number of entries, and documented three of these stories and the room makeovers.
The Jelineks
"... It is difficult to put into words what Albert did for us. He helped us find banks, lawyers and insurance companies, and he and his wife even had us over for a gourmet lobster dinner! In this day and age, when everyone is on high speed, it was welcoming to find an agent who took the time to make our lives easier. ..." Read story & watch video
The Forbes-Schnicks
"... Buying and selling real estate through agent Claire Buchanan has been a most satisfying experience over the past 8 years for my husband Parry and me. When we purchased our first home, we were facing the reality of owning a house and mortgage, plus carrying many student loans. Claire was able to help us get started by walking us through the purchase process and advising us to consult a lawyer. Within two years, our student loan was paid off, as well as much of our mortgage with the help of our tenant income. ..." Read story & watch video
The Marshalls
... Royal LePage agent Melva Million's work ethic went beyond the Marshalls' expectations, but what really impressed them was her integrity and the respect she received from others. "She displayed that same respect to us throughout our experience. Our daughter was right all along. Communities do need good real estate agents." ... Read story & watch video
Derek DuBoyce
Sales representative
Royal LePage Benchmark
Calgary, AB
Derek's clients were a hard-working couple with four children aged four to eight. This family lived in subsidized housing and wanted out. Within a year, Derek had helped them find a way to save for a down payment and move into their first home. When their daughter was later diagnosed with a terminal illness, Derek became very close with the family, acting as a surrogate father for the boys. ... Read story & watch video
Jade Mitchell
Sales representative
London Triland North
London, ON
Jade's client, Mary, had unfortunate news: she had just discovered her cancer had returned, after being in remission for three years. Mary informed her agent that she had an opportunity to receive cancer treatment in Mexico, but needed to sell the house in order to cover the cost. Knowing the stress of selling their home was taking a toll on Mary and her family, Jade stepped up her efforts and personally prepared the house for selling. And sell it did. ... Read story
John McKenzie
Sales representative
RoyalLePageSunshineCoast
Sechelt, British Columbia
John had sold an ocean-view home to a purchaser in Calgary who was planning to move to Sechelt, B.C. Since the sellers were building a new home, John arranged a long closing of 10 months. Sadly, within three weeks of possession, the husband of the purchaser had a stroke and required triple bypass surgery, making the move impossible. John stepped in and arranged for a mortgage with a partner to complete the purchase on the same terms as the contract. Because of John's initiative, the buyers did not lose their $50,000 deposit, and the sellers were able to pay their building debts with the proceeds from the sale. ... Read story
Dave Johnstone
Sales representative
Royal LePage Kelowna
Kelowna, British Columbia
Dave's client had a son who underwent an operation for a double kidney transplant. After the successful operation, Dave nominated their son for Scouts Canada's Silver Acorn Award, which recognizes character and courage. Dave went out of his way to collect letters from doctors, schools, and Scout leaders as part of the nomination process, and even wrote the boy's story in a newspaper column. All this, while successfully selling the client's home. ... Read story
Michelle Russell
Sales representative
RLP Benchmark Calgary
Calgary, Alberta
Michelle's client was an 87-year-old woman living alone in Calgary while the rest of her family was in British Columbia. She needed to sell her house, hold a garage sale, pack her things and get moved, all on her own. Michelle met with Margaret, listed her house and sold it in one day. Unfortunately, Margaret suffered a stroke while in her new home and had a lengthy stay in the hospital. Michelle and her family visited her regularly and brought her flowers, cards and gifts until she was released. They have since grown to be good friends and keep in touch regularly. ... Read story
Betty Durocher
Sales representative
Royal LePage York North Realty
Newmarket, Ontario
Betty had a house listed, and the owners were going through a divorce. The house sold, and the wife and children had to move into a rental. Unfortunately, the rental they had secured was not available for another two months, so Betty took the mother and her children into her home until the rental property they needed was available. ... Read story
Patricia Dunn-Erickson
Sales representative
RLP Gale Real Estate Ottawa
Ottawa, Ontario
Patricia's clients had a two-year-old child, and the mother was eight months pregnant. They sold their home and purchased a new one that should have been ready to move into on the prescribed closing date. Unfortunately, there were construction obstacles with their new home, so the move date was delayed, and they were left with nowhere to live. They had no family in the area, and they couldn't afford a long-term hotel. Patricia offered them her home for the short term, where the highlight was the midwife-assisted birth of their baby girl in her bathtub! ... Read story
Sabina Gabriel
Sales representative
RoyalLePageVillage, DDO
Montreal, Quebec
Sabina's clients had owned a triplex in Montreal since 1963. Their situation was difficult - the father had passed away, the mother was afflicted with Alzheimer's, and the daughter was fighting cancer. Sabina began the listing process by cleaning up their unit and mowing the lawn, and the home sold quickly. Sabina helped pack up all their belongings, moved all their boxes and bags, and even shopped for new furniture to help make her clients' move less stressful. ... Read story
To experience this kind of superior service, contact your local Royal LePage real estate agent today.